This policy explains what information Corrective Measures Software (“we”, “us”) handles when you use GearDown Detailer PRO and GearDown A&P PRO (the “apps”), the online services behind them (online signing, the crew board, job sharing, FAA aircraft lookups, support tickets and subscriptions), the customer signing page at sign.correctivemeasuressoftware.com, and this website. Corrective Measures Software is a sister company of Corrective Measures, an aviation detailing business. Questions: info@correctivemeasuressoftware.com.

The short version

• Your work orders, quotes, customers, photos and logbook records are kept on your phone. We don’t receive them unless you use an online feature that needs them, such as sending a document for signature.
• We don’t sell personal information, we don’t show ads, and the apps contain no advertising or analytics trackers.
• The apps load their fonts from Google Fonts, which receives your phone’s IP address when it fetches them.
• We use a small number of service providers, listed below, to run the online features.

Information that stays on your phone

Work orders, quotes, customer records, aircraft details, photos, checklists, product and chemical records, logbook entries, signatures captured in the app, and your settings are stored on your device. The apps turn off Android’s automatic cloud backup, so this information is not copied to your Google account; backups you make yourself (MENU, Records and backup) go wherever you choose to save them. Uninstalling an app deletes its information from the phone.

Information we receive when you use online features

Your account. When you turn on online signing (which also starts your free trial), we receive your business name and email address, and for each connected phone the label and person name you enter, its role (owner, supervisor or crew) and which app it is. We store only one-way fingerprints of the keys that connect your phones, not the keys themselves.

One free trial per phone. At sign-up the app sends a one-way fingerprint (a SHA-256 hash) of the phone’s app-specific Android ID. We never receive the ID itself. We use the fingerprint only to stop the same phone from starting repeated free trials.

Subscription and reminders. We keep your plan, trial and paid-through dates, your Google Play purchase details (see Subscriptions below), and your phone’s time zone so reminder emails show times in your local time.

Documents you send for signature. When you send a quote or work order for signature, we receive what is needed to show it to your customer: the document’s contents (for example your customer’s name and contact details, the aircraft, services and prices) and your business details and logo as they appear on it. When your customer opens and signs, we record their typed name, drawn signature, date and time, the IP address and browser information of the device used, and the signed PDF. Signing links expire after 60 days. Signed copies are kept in private storage and shared only through links that expire after one hour.

Crew board and job sharing. If you use them, we receive job references, tail numbers, the areas and lines of work, their status, the names of the people assigned, and times.

FAA aircraft lookups. We receive the tail numbers you look up and count lookups per phone each day to prevent misuse. The aircraft details come from the FAA’s public aircraft registry; we do not store registrants’ street addresses.

Support tickets. When you send a ticket we receive the topic, subject, your description, any screenshots you attach, and, unless you untick it, app and phone details: app and version, phone model, Android version, screen size, language, the screen you were on, whether you were online, and the last error message. Please don’t include customer information in screenshots unless it is needed to solve the problem.

App integrity. When the apps are installed from Google Play, they may send a Google Play Integrity token that confirms the app is genuine. Google processes this under its own privacy policy.

Emailing documents from the app. If you use the app’s built-in email sending, the document and the details in the message pass through the service you set it up with: FormSubmit (formsubmit.co), or your own Google Apps Script web app. Those services handle them under their own privacy policies.

Subscriptions. Subscriptions are bought through Google Play, and Google processes the payment. We receive the purchase token, the plan, its status and its renewal or expiry date, so we can turn your plan on and keep it current. We don’t receive your card or bank details.

Payments from your customers. If you use a third-party payment service with the apps (for example Stripe), that service processes the card or bank details under its own privacy policy; we don’t receive or store them.

This website. If you use the contact form, your name, email address and message are sent to us by email through FormSubmit. The website loads fonts from Google Fonts, which receives your IP address when the page loads.

How we use information

To provide the online features you use; to send sign-up codes, signed copies, support replies and subscription notices (including the date and time services will stop); to prevent abuse, such as repeated free trials, throwaway email addresses and excessive requests; to answer support requests; to keep the services secure; and to meet legal obligations. We don’t use your information or your customers’ information for advertising, and we don’t sell it.

Your customers’ information

When you send a document for signature, you decide what your customer’s information is used for, and we handle it on your behalf to deliver the signing service. If one of your customers asks about their information, they can contact you or us.

Service providers

• Supabase: database, file storage and the online services (United States).
• Resend: sending email.
• Cloudflare: hosting the customer signing page.
• GoDaddy: hosting this website and our domain names.
• GitHub: running scheduled jobs (the nightly FAA data import and hourly subscription reminders).
• Google: app distribution and subscription billing through Google Play and, when used, Play Integrity.
• Stripe: payments from your customers, if you choose to use it.
• FormSubmit: delivering this website’s contact form and, if you choose it, emails sent from the apps.
• Google Fonts: the fonts used by the apps and this website.

These providers process information only to provide their services to us. Information is stored and processed in the United States.

Trials, subscriptions and what happens when they end

A new business gets a free trial. Documents made during a trial, or while a plan has lapsed, carry “GearDown trial” watermarks. When a trial or plan ends, the online services keep working for a 48-hour grace period; we send an email and an in-app notice giving the date and time they will stop. After that, the online services stop until you subscribe. Your records stay on your phone and can still be opened, printed and sent.

How long we keep information

• On your phone: until you delete it or uninstall the app.
• Account, signing records, crew board, shared jobs and support tickets: while your account is active, and for 12 months after your trial or subscription ends so you can come back without losing them. We email you 30 days before deleting them. You can ask us to delete them sooner.
• Free-trial phone fingerprints: kept to enforce one free trial per phone; when an account is deleted, its link to the business is removed.
• Sign-up and security records (such as sign-up attempts and their IP addresses): kept as long as needed to prevent abuse.

Security

Information travels over encrypted connections (HTTPS). Phone keys are stored only as one-way fingerprints, database tables are closed to public access, signed documents and screenshots are in private storage, and signed documents carry a fingerprint that shows if they were changed. No system is perfectly secure, so please keep your phones locked and your email account protected.

Your choices and rights

Deleting your account. The owner can delete the account and its online data at any time in the app (MENU, Subscription, Delete account and data), or request deletion at correctivemeasuressoftware.com/delete-account.html. In-app deletion is immediate; web requests are completed within 30 days. We keep only the one-way free-trial phone fingerprints, unlinked from the business, to prevent repeated free trials. Cancel any Google Play subscription in the Play Store.

You can also ask us for a copy of the information we hold about your business, to correct it, or to delete it, by emailing info@correctivemeasuressoftware.com. You can leave the app and phone details off a support ticket, turn off online signing, or disconnect a phone at any time. Depending on where you live, you may have additional rights under local law; we will honor them. We will not treat you differently for exercising them.

Children

The apps and services are made for businesses and are not directed to children under 13. We do not knowingly collect information from children.

Changes

If we change this policy, we will update the date at the top. If the changes are significant, we will also tell you in the apps or by email before they take effect.

Contact

Corrective Measures Software
info@correctivemeasuressoftware.com
(839) 238-0351