Delete it in the app (fastest)

1. On the owner’s phone, open GearDown and tap MENU.
2. Open Subscription and tap Delete account and data.
3. Type DELETE and confirm. The account is deleted straight away and you get a confirmation email.

Or ask us to delete it

Use this form if you no longer have the app or the owner’s phone. We confirm the request with the account’s email address and delete the account within 30 days.

Business name Account email address Anything we should know (optional) Delete my GearDown account and its data

Request deletion

What is deleted

The business account and its online data: connected phones, signing links and signed copies, crew board and shared job data, app store purchase records, and support tickets. Every phone on the account is signed out.

What is kept, and why

• Records on your phones are not touched, because they are stored only on your devices. Uninstall the apps to remove them.
• A one-way fingerprint of each phone that started a free trial is kept, without any link to your business, so the same phone can’t start repeated free trials.
• Google Play and App Store subscriptions are managed by Google and Apple. Cancel yours in the Play Store (Payments and subscriptions) or in iPhone Settings (your name, Subscriptions) so you aren’t charged again.

See our privacy policy for more.